Shipping Rates and Policies To place and order on our website, please use our secure on-line shopping basket and enter your information   We accept VISA, AMERICAN EXPRESS and MASTERCARD. If you have questions regarding any of our products and services you can email us 24 hours a day, 7 days a week to support@wateruvfilter.com Our manufactor normally ships in stock items next business day from the time your order is received. Orders shipped UPS have a delivery time according to your UPS zone. In most cases 5-10 business days from when the order was placed. Any item that is out of stock will be back ordered and will be shipped upon it's arrival in the manufactor's warehouse. For any orders to US Virgin Islands or out side the  continental United States please call or e-mail us prior to ordering as additional shipping charges will be required.  Occasionally, circumstances beyond our control will require additional shipping time, such as  holiday seasons or out of stock items.  We will contact you if items are backordered, or an item ordered has been discontinued. Customers within the state of North Carolina will be assessed a sales tax of 6.75%. Returns & Exchanges: We have confidence in ordering from WaterUVFilter. We are sure you will be happy with our quality Purifiers. In the event you need to make a return please email us. A 25% restocking fee will be charged with each return and shipping and handling will not be refunded. We guarantee all products against defects in material and craftmanship. There will be no additional fees or charges for freight damages or product defects but they must be reported to us within 5 days of receipt of your order. In the event you need to make an exchange or return, please email us. We will accept new products in good unused condition for exchange within 14 days of purchase. Additional shipping and handling cost will be charged with each return. Only items in new unused conditions will be refunded, less shipping and a 25% restocking fee. Damaged or used items will be charged additional fees. If an order is refused upon delivery the customer will also be responsible for original and return shipping charges and a restocking fee of 25%. Exchanges are not subject to any re-stocking fee. Terms and Conditions Prices stated are those now in effect. We reserve the right, however, to invoice these goods at our prices prevailing at the time of shipment. In addition to the prices stated herein, Buyer shall reimburse Seller for any excise, sales or taxes incident to this transaction for which Seller may be liable or which Seller is required by law to collect. Buyer assumes all risks of delays due to action by governmental authority or the public enemy, strikes, accidents, delays of carriers, fires, floods, unusually severe weather, acts of God, or causes beyond Seller's control. Seller will make every effort to adhere to the delivery schedule specified on the face hereof, but no obligation to do so is assumed. Seller shall not be required to proceed or continue with performance of Buyer's order while Buyer is in default under this or any other contract with Seller or while any proceedings by or against Buyer are pending for appointment of a receiver or under any insolvency law or for relief under any provisions of the Federal Bankruptcy Act. Seller's only warranty is that the goods being sold shall be free from defects in workmanship and material. This warranty is expressly in lieu of other warranties, express or implied and whether statutory or otherwise, including any implied warranty of merchantability or fitness for a particular purpose. Seller's liability for breach of warranty shall arise only upon return of the defective goods at Seller's expense after notice to the Seller of the claimed breach, and shall be limited to furnishing a like quantity of such goods free from such defects or, Seller's option, to refunding the purchase price. Notice to Seller of claimed defects discoverable by inspection must be given within 20 days after receipt of shipment. Seller shall never be liable for any consequential damages. Charges for tools and dies cover only a portion of their cost. Title and right to possession of tools and dies will not pass to Buyer. Claims for shortages must be made within 20 days after receipt of shipment. Claims for non-receipt of shipment must be made within 20 days after receipt of invoice. Buyer will protect and indemnify Seller against all claims of infringement of patents or copyrights or of wrongful use of designs, trademarks or trade names with respect to goods manufactured wholly or partially to Buyer's designs or specifications. After delivery of goods to carrier all risk of damage to or loss or destruction of the goods shall be borne by Buyer. Unless otherwise specified on Buyer's order, shipment may be made by the method or carrier deemed most feasible by Seller. Seller warrants and certifies that in the performance of this contract it will comply with all applicable statutes, rules, regulations and orders of the United States, including laws and regulations pertaining to labor, wages, hours and other conditions of employment, and that the goods to be furnished hereunder will be produced in compliance with all applicable requirements of the Fair Labor Standards Act, as amended. Each of Seller's invoices shall contain a certificate that the goods covered by the invoice were produced in compliance with all applicable requirements for the Fair Labor Standards Act, as amended, and all regulations and all regulations and orders issued there under. Unless Buyer notifies Seller of any exception to the acknowledgment immediately after its receipt by Buyer, the order as acknowledged shall constitute the entire agreement between Buyer and Seller, notwithstanding any terms and conditions that appear in Buyer's purchase order. Recommendation by Seller, if any, covering the use, utilization, properties and/or qualities of goods sold hereunder are believed reliable but Seller makes no warranty whatever with respect thereto. Use or application of goods sold hereunder is at the discretion of the Buyer without any liability or obligation on the part of seller except as expressly warranted by Seller.